A key priority of the ACCC in 2016 was higher penalties for beaches of the Australian Consumer Law (ACL). This priority will continue this year, as clearly set out by ACCC Chairman Rod Sims in his announcement of the ACCC’s Enforcement Priorities for 2017.
Delivering his annual address to the Committee for Economic Development of Australia, Mr Sims stated:
“…One issue that continually emerges is whether the penalties against large businesses are enough of a deterrent and more than just the cost of doing business.
We see companies breaching the Act, or coming very close to it, and too often not, in our view, understanding the seriousness of the issues involved. We believe the current low civil penalties contribute to this.
We are seeking to change this, and we are seeing encouraging signs from the courts to assist us.
Following an appeal lodged by the ACCC last year, Reckitt Benckiser was forced to pay a revised penalty of $6 million for making misleading representations to consumers.
The original penalty was $1.7 million.
We believed, and the Full Court agreed, that $1.7 million was manifestly inadequate given the need for deterrence and the impact of Reckitt Benckiser’s conduct on consumers.
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The ACCC welcomes the message from these Federal Court judges that we must work to ensure that penalties are sufficiently high to deter large companies from contravening the law.
In 2017 we will be making concerted efforts to ensure that the penalties we seek make larger companies and individuals who work in them consider their business practices, and how their business practices meet their obligations under competition and consumer law.”
This approach is consistent with the ACCC’s public push for higher legislative penalties for breaches of the ACL. In particular, the ACCC’s position is that fines under the ACL should be equal to those available in relation to breaches of the competition provisions of the Competition and Consumer Act 2010 (the Act).
The ACCC’s crusade appears to be succeeding.
Draft reports published by both Consumer Affairs Australia and New Zealand (CAANZ) and the Productivity Commission have now recommended increasing the maximum penalties for beaches of the ACL, and in particular, aligning them with the higher penalties for breaches of the competition provisions in the Act.
As Mr Sims noted, at the end of 2016, the Full Federal Court allowed an appeal by the ACCC against the first instance penalty decision in ACCC v Reckitt Benckiser (Australia) Pty Ltd. In allowing the appeal, the Full Court increased the penalty imposed against the manufacturer of Nurofen in relation to misrepresentations about its Nurofen Specific Pain Range (NSPR) products from $1.7 million to $6 million.
$6 million is the highest ever penalty for misleading conduct under the ACL. However, if the government adopts recommendations by the Productivity Commission, companies could soon face penalties in excess of $10 million for similar contraventions.
This post considers both the Federal Court judgement in ACCC v Reckitt Benckiser and the recent draft reports published by CAANZ and the Productivty Commission.
ACCC v Reckitt Benckiser
In December 2015, Reckitt Benckiser admitted breaching sections 18 and 33 of the ACL in relation to the marketing and sale of its NSPR products. In particular, Reckitt Benckiser admitted making representations on its website and product packaging that these products were each specifically formulated to treat a particular type of pain (migraine, tension headache, period pain and back pack), when in fact each of the products were the same.
In April 2016, following a contested penalty hearing, Justice Edelman of the Federal Court imposed a pecuniary penalty of $1.7 million. The ACCC, which had sought a penalty of at least $6 million, appealed this decision to the Full Federal Court.
The Full Federal Court allowed the ACCC’s appeal on multiple grounds. In its judgment, the Full Court identified a number of specific errors of reasoning by the primary judge, including errors relating to:
- the proper role and application of the “courses of conduct” principle;
- the characterisation of the contravention as “innocent” in circumstances where the ACCC had not specifically pleaded that the contravention was deliberate or reckless;
- a failure to sufficiently take into account the amount of consumer harm resulting from the contravention.
The Full Court also concluded that the penalty of $1.7 million was so “manifestly inadequate”, having regard to the need to achieve the primary object of a pecuniary penalty, namely deterrence, that it was not reasonably open on the facts that such a penalty could be imposed.
Courses of conduct principle
Currently, the maximum penalty for a beach of Part 3-1 of the ACL is $1.1 million per contravention. In a case where the packaging of a product is found to be misleading a contravention occurs each time a product in the relevant packaging is sold. In this case, it was agreed that Reckitt Benckiser had sold 5.9 million units of the NSPR products in the relevant period. Therefore, as noted by the Full Federal Court, “in a practical sense, the overall maximum penalty was so great that there was no maximum penalty.”
In his first instance decision, Edelman J considered that although, in theory, “the statutory maximum penalty is many, many millions of dollars”, in practice, considerations of proportionality, along with the application of the “courses of conduct” principle, operated as a constraint on the penalty to be imposed.
Edelman J found that the most accurate characterisation of Reckitt Benckiser’s conduct was as two distinct courses of conduct, with the packaging representations making one course of conduct and the website representations another. His Honour stated that although the characterisation of multiple contraventions as falling into one or more “courses of conduct” does not require the court to limit the maximum penalty for each course of conduct to $1.1 million, the courses of conduct principle should be applied to “ensure proportionality between the contravening conduct and the penalty imposed.”
On appeal, the ACCC argued that Edelman J misapplied the courses of conduct principle in various ways, including by characterising the conduct as involving only two courses of conduct rather than six (one for each of the four separate packaging representations and each of the two relevant web pages), giving inappropriate weight to a “notional maximum penalty” of $2.2 million, focusing only upon the initial acts causing the contraventions rather than the contraventions continuing over nearly five years, and applying the principle in a manner that meant the overall penalty did not reflect the nature and extent of the conduct.
The Full Court did not disturb the primary’s judge finding that there were two rather than six courses of conduct. However, the Full Court did criticise the way Edelman J had applied the courses of conduct principle to limit the maximum penalty in the case. In this regard, the Full Court considered that, despite his Honour’s insistence that the application of the courses of conduct principle did not automatically limit the maximum penalty to $2.2 million, the fact that the penalty of $1.7 million fell within this range suggested that, in practice, the “notional maximum” did in fact influence Edelman J’s thinking.
On the question of proportionality, the Full Court noted that in circumstances where the relevant conduct continued for nearly five years and involved the sale of 5.9 million packages of product, the characterisation of the contraventions as involving only two courses of conduct could not be a determinative factor in limiting the appropriate penalty to be awarded in all the circumstances of the case.
Profit and consumer harm
Another factor in the success of the ACCC on appeal was the different approaches taken by the primary judge and the Full Federal Court to the question of quantifying the amount of consumer harm caused by the contravening conduct.
In this regard, it should be noted that the ACCC’s case at first instance focused more on Reckitt Benckiser’s alleged profit as a result of the contravening conduct, while on appeal, the ACCC’s arguments changed to focus on quantifying consumer loss. At first instance, Reckitt Benckiser submitted that its profits from the sale of the NSPR products during the relevant period were irrelevant unless the ACCC could prove, on a “but for” basis, that these profits resulted from the contravening conduct. In other words, the ACCC needed to prove that the sales only occurred due to the relevant misrepresentations and were not also the result of other factors, such as customers’ preference for the packaging of the NSPR products or the convenience afforded by the reference to each specific pain condition.
Ultimately, Edelman J accepted the submission by Reckitt Benckiser that any attempt to quantify profits caused by the contravening conduct on a but for basis would be either an “impossible task” or “so speculative as to be useless”. For similar reasons, His Honour also concluded that it was neither necessary nor appropriate to attempt to quantify the amount of loss to consumers (or competitors) as a result of the contravening conduct. On appeal, the ACCC argued that Edelman J had erred in concluding that any attempt to quantify profits caused by Reckitt Benckiser’s contravening conduct and losses suffered by consumers as a result of that conduct would be impossible, so speculative as to be useless, of no assistance and neither necessary nor appropriate and thereby failed to take into account or give adequate weight to the statutory mandatory consideration of losses suffered by consumers as provided in s 224(2)(a) of the ACL.
The ACCC also argued that Edelman J should have concluded that the contravening conduct was the primary contributing cause of consumers choosing to purchase the more expensive NSPR products instead of the standard Nurofen product, with the consequence that a reasonable estimate of the loss suffered was an amount of about half of the retail sales revenue during the contravening period (the NSPR products were approximately double the price of standard Nurofen). Applying this methodology would result in an approximation of the loss suffered by consumers of $26.25 million. The Full Court upheld this ground of appeal, concluding that, despite the ACCC’s focus on profits before his Honour, Edelman J’s approach to consumer loss was in error and this error was material to his decision on the penalty imposed.
The Full Court emphasised the fact that, in their view, there was no relevant difference between the NSPR products and standard Nurofen. Therefore, the “obvious and expected consequence” of the contravening conduct was to cause consumers to purchase the more expensive NSPR products when they would otherwise have purchased one of the standard Nurofen products, or indeed a general pain relief product sold by one of Reckitt Benckiser’s competitors.
Rejecting the approach taken by Edelman J at first instance the Full Court stated that “the mandatory consideration of consumer loss did not require precise causation or mathematical precision. It never required evidence from consumers on a “but for” basis or expert evidence.” Rather, the Court emphasised that all that was necessary was to apply a “common sense” approach to causation of consumer loss which “requires no more than that the act or event in question should have materially contributed to the loss or injury suffered”.
Interestingly, although the ACCC did not make this argument, the Full Court also suggested that, given its view that enticing consumers from standard Nurofen to the more expensive NSPR products was the “ordinary and predictable consequence” of the conduct, the amount of consumer loss was not a circumstance of aggravation which the ACCC had to prove. Rather, the Court suggested, if Reckitt Benckiser wished the Court to conclude that any of the 5.9 million sales were not materially influenced by the contravening conduct, the argument was one of mitigation which Reckitt Benckiser had to prove.
Intentionality
In his Honour’s reasons for judgment, Justice Edelman expressly stated that one reason why he imposed a fine of $1.7 million rather than a “far greater” figure was the absence of any pleading or submission by the ACCC that the conduct by Reckitt Benckiser involved an intentional or a reckless contravention. In an earlier judgment on a discovery application relating to the proceedings, Edelman J had held that if the ACCC wanted to rely on intentionality as a relevant factor in penalty, then the ACCC had to specifically refer to the relevant state of mind it was alleging against Reckitt Benckiser in its pleadings. Because the ACCC did not specifically plead that Reckitt Benckiser’s contraventions were deliberate in the sense that it either knew or “courted the risk” that the representations were in contravention of the ACL, Edelman J did not take this into account in assessing penalty.
On appeal, the Full Court stated that Edelman J had erred in concluding that the ACCC was required to plead that the conduct was deliberate in order for the court to consider Reckitt Benckiser’s state of mind as a factor relevant to penalty. In contrast to Edelman J’s approach in the discovery application, the Full Court held that Reckitt Benckiser was fairly on notice that its state of mind was potentially in issue even without the issue being specifically pleaded. This was because, “the deliberateness of the contraventions has always been a matter relevant to penalty for contraventions of consumer protection laws. As such, it is not possible to accept that procedural fairness required the ACCC in the present case to specifically plead that the contravening conduct involved any particular state of mind of Reckitt Benckiser.” In the circumstances, the Full Court considered that it was not reasonably open to the primary judge to assess penalty, as his Honour appeared to do, on the basis that Reckitt Benckiser’s conduct was “innocent”.
The Full Court considered that if Reckitt Benckiser wanted the Court to impose a penalty on the basis that its conduct had been “innocent” then this was a circumstance of mitigation for Reckitt Benckiser to prove. On the other hand, if the ACCC wanted the Court to impose a penalty on the basis that the relevant state of mind was more than “neutral”, but in fact either “deliberate” or “reckless”, then this was a state of aggravation for the ACCC to prove. The Full Court ultimately held that the ACCC was able to show that in all of the circumstances Reckitt Benckiser had “courted the risk” of the contraventions, in the sense that it was objectively reckless that the conduct may breach the ACL. Therefore, the requisite degree of aggravation was established.
Deterrence
Both the primary judge and the Full Court emphasised that, along with most civil penalties, the primary purpose of a pecuniary penalty under the CCA is deterrence. However, while the primary judge considered a penalty of $1.7 million sufficient to achieve the objects of both specific and general deterrence, in the Full Court’s view this amount could not be viewed as sufficiently substantial in the circumstances. On the contrary, the Full Court expressed its concern that “the penalty would reinforce a view that the price to be paid for the contraventions was an acceptable business strategy, and was no more than a cost of doing business.”
In reaching the view that the $1.7 million penalty would not have a sufficient deterrent effect, the Full Court placed particular emphasis on the amount of loss incurred by consumers as a result of the contraventions. The Court considered this to be “the single most important numerical benchmark or yardstick for the civil penalty to be imposed” on Reckitt Benckiser. Given that the loss incurred by consumers was estimated to be in the range of around $25 million, the Full Court considered that even the $6 million penalty sought by the ACCC was “at the bottom of the appropriate range for the contraventions” and that sitting as trial judges, they would have been entitled to impose an even higher penalty. However, the Full Court recognised that exercising discretion on appeal calls for a measure of restraint, and therefore limited itself to replacing the first instance penalty of $1.7 million with a revised penalty of $6 million/
The revised penalty is the highest penalty ever imposed in relation to misleading conduct under the ACL. Previously, the highest penalty was $3.61 million against Optus for misleading conduct in relation the marketing of high-speed broadband packages. Therefore, the Full Court’s comment that the penalty was at the “bottom end of the appropriate range” may be considered surprising, as well as a warning of the risk of higher penalties in relation to similar cases in the future.
Recommendations to increase penalties
In the last couple of years, the ACCC has been vocally advocating for higher maximum penalties in relation to contraventions of the ACL.
Following the Full Court’s judgement in the Nurofen case, ACCC Chairman Rod Sims stated that the ACCC will continue to advocate for higher penalties for breaches of the ACL, to ensure that they “act as an effective deterrent and are not simply viewed as a cost of doing business“.
In this regard, the ACCC will welcome the recommendations contained in the Productivity Commission’s Draft Report on Consumer Law Enforcement and Administration (the Draft Report) that maximum penalties under the ACL should be increased. The Draft Report, published on 8 December 2016, emphasises the need for higher penalties for contraventions of the consumer law, noting that the current maximum penalties for breach of the ACL are likely to be inadequate in many cases.
In particular, the Draft Report recommended that the government should consider the option suggested earlier this year as part of CAANZ’s Australian Consumer Law Review that the maximum penalties under the ACL could be aligned with those for breaches of the competition provisions under the Competition and Consumer Act 2010. This would mean that companies could incur the greater of:
- $10 million;
- three times the value of the benefit the company received from the breach; or
- 10 per cent of annual turnover in the preceding 12 months if the benefit cannot be determined.
The maximum penalty for individuals would be $500,000.
It will be interesting to see how the government responds to these recommendations.
In any case, given that the ACCC has clearly been encouraged by its recent success in the courts relating to penalties, publicly warning that it will continue to push for higher penalties in the courts in 2017, it is clear that the days of small penalties for breaches of the consumer laws will soon be over.